1. Overview

We want you to love your purchase from Deexon. This policy explains when and how you can request a return, exchange, or refund for items purchased from our website.

2. Eligibility Window

• Return/Exchange: Request within 7 days of delivery.
• Damaged/Incorrect Items: Report within 48 hours of delivery with photos/video.

Note: If the window has passed, we may be unable to offer a refund or exchange.

3. Condition Requirements

• Items must be unused, unworn, and in original packaging with all tags, accessories, and manuals.
• Include a valid order number or proof of purchase.
• Items showing wear/misuse/alteration or missing parts may be declined.

4. Non-Returnable Items

• Perishables and hygiene/sanitary items once opened.
• Downloadable/digital products, gift cards, clearance/final-sale items (if marked).
• Personalized/custom-made products.

5. How to Start a Return

• Email support@deexon.com or call +8801779914346 with order number, item(s), reason, and photos (if damaged/incorrect).
• We’ll confirm eligibility and send instructions and (if applicable) return address/label.
• Ship the item securely and share the tracking number with us.

6. Inspection & Approval

After we receive your return, we’ll inspect it and notify you of approval or rejection. Approved returns proceed as below.

7. Refunds

• Method: Refunded to the original payment method.
• Timeline: Typically 5–10 business days after approval (your bank/payment provider may take extra time).
• Deductions: Original shipping and return shipping are non-refundable unless due to our error.
• Partial Refunds: May apply for items not in original condition, missing parts, or returned late.

8. Exchanges

If the replacement is in stock (e.g., size/variant), we’ll exchange after receiving and approving your return. If out of stock, we can offer an alternative or a refund.

9. Late or Missing Refunds

• Check your bank/payment app again.
• Contact your bank/payment provider—processing times vary.
• If still not received after our confirmation, contact support@deexon.com.

10. Shipping Costs

• Customer-Initiated Returns: You pay return shipping.
• Our Fault (damaged/incorrect): We cover reasonable return shipping or provide a prepaid label.
• Use a trackable service and keep the receipt; we are not responsible for returns lost in transit.

11. Cancellations

• Cancellation may be possible before processing/shipping—contact us promptly.
• Once shipped, follow the return process above.

12. Warranty & Manufacturer Support

Where applicable, items may have a manufacturer warranty. We may guide you to the manufacturer’s process for claims.

13. Policy Changes

We may update this policy periodically. The “Last updated” date above indicates the most recent revision.