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FAQ
Find answers to common questions about our products, services, and policies.
Contact Us
Have a question or need quick support?
Our friendly team is always ready to help! Simply click the button below to chat with our Customer Service team or send us a message anytime.
We aim to respond to all inquiries within 24 hours, and for return or refund cases, please allow 3–5 business days after your package reaches us for processing.
Shopping Information
You can easily browse products by category or use the search bar at the top of the page. Type a keyword or product name to find what you need instantly.
Yes! Just click the heart icon on any product. You can view your wishlist anytime from your account dashboard.
Each product page displays real-time stock availability. If an item is out of stock, you’ll see a “Sold Out” label.
Of course! You can complete your order without creating an account. However, signing up helps you track orders and earn future discounts.
Yes, we regularly restock popular products. You can click “Notify Me” on the product page to get an alert when it’s back in stock.
Payment Information
We accept all major payment methods including mobile banking (bKash, Nagad, Rocket), and Cash on Delivery (COD).
100%. We use encrypted payment gateways to ensure your data is fully protected and never shared with anyone.
Yes! You can apply a valid coupon code during checkout to enjoy discounts or offers.
If your payment fails, don’t worry. You can retry with another method or choose Cash on Delivery. For assistance, contact our support team.
No, we don’t charge extra transaction fees. You only pay the amount shown at checkout.
Order & Returns
You can return any defective or incorrect item within 3 days of delivery. Please ensure the product is unused and in its original packaging.
Contact our support team via email or Call us with your order details. We’ll guide you through the easy return process.
If the product is defective or sent incorrectly, Deexon covers the return shipping cost. Otherwise, the customer pays the return shipping fee.
Please take an Unboxing Video of the product and contact us within 24 hours of delivery. We’ll arrange a replacement or refund right away.
Deexon Shipping & Delivery
Orders inside Dhaka usually take 1–2 business days, and outside Dhaka 2-3 days, depending on location and courier availability.
Yes, we offer COD across Bangladesh for most products.
Absolutely. Once your order is shipped, you’ll receive a tracking number via email or SMS to monitor the delivery.
Currently, we deliver only within Bangladesh — but international shipping will be available soon.
Account & Support
No, but having an account lets you track orders, save your wishlist, and receive exclusive offers.
You can call and message us via the contact form, live chat, or email us at support@deexon.com — we’re available 7 days a week.
Yes, you can cancel an order within 12 hours of placing it, as long as it hasn’t been shipped yet.
Contact Us
Have a question or need quick support?
Our friendly team is always ready to help! Simply click the button below to chat with our Customer Service team or send us a message anytime.
We aim to respond to all inquiries within 24 hours, and for return or refund cases, please allow 3–5 business days after your package reaches us for processing.